Frequently Asked Questions
Placing an order at The Urban Torque is easy! Simply browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email right away.
You can request modifications or cancellations within 2 hours of placing your order. Contact us at sales@theurbantorque.com as soon as possible. Once processed or shipped, changes may not be possible.
After completing your purchase, you'll receive an order confirmation email. If you don't see it within a few minutes, check your spam folder or contact us at sales@theurbantorque.com.
Orders typically arrive in 2 to 5 business days. Processing time (1-2 business days) is separate from shipping time.
Yes! We offer free standard shipping on qualifying orders. Check the current threshold at checkout or on our promotions page.
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Start a return by contacting us at sales@theurbantorque.com with your order number.
Email us at sales@theurbantorque.com with your order number and reason for return. Once we receive and inspect your item, we'll process your refund within 5-7 business days.
Email us at sales@theurbantorque.com with photos of the damaged item and your order number within 7 days of delivery. We'll send a replacement or issue a full refund.
The Urban Torque accepts all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
Absolutely. Our store uses SSL encryption and is fully PCI-compliant. Payment details are never stored on our servers — transactions go through trusted payment gateways.
Payments can be declined due to insufficient funds, incorrect details, or a bank security check. Double-check your details and try again, or contact your bank.